Solve I.T. understands that the IT requirements differ from practice to practice and no one solution fits all and will design a custom solution to fit your practice.

Support services at a glance          

• I.T. Services for Medical Offices - Planning, Installation, and Support
• Critical hardware support
• Proactive monitoring service
• Non critical hardware support
• System upgrades
• Secure online backup of critical patient data
• Disaster recovery solutions and services
• Security audits

Medical Office I.T. and Hardware Services

Often neglected by Electronic Medical Records Software (EMR) vendors is the I.T. issues associated with an EMR implementation - workstations, tablets, servers, connectivity and other issues. Ensuring that your vendor can supply the systems needed to provide the stability, speed, and security of the I.T. infrastructure of your practice should be a key consideration in your choice of EMR software and EMR vendor. Solve I.T. is focused on the success of your practice and your EMR Implementation. Solve I.T. considers our EMR implementation strategy to be holistic in nature - we consider all aspects of your systems, clinical workflow, and I.T. infrastructure before suggesting a solution for your medical office.

Medical Practice Hardware Support

Network Installation and Configuration.

Let us help your practice save valuable time and money by having our expert I.T. team help install your network. Our staff will assist in recommendations and best practices for workstations, servers, printers, wireless networking, scanners, and other equipment.

Backup Procedures.

For practices hosting software in a client/server environment, adhering to a thoughtfully planned out backup and disaster recovery plan is essential.

Why Should Our Practice Use Solve I.T. For Our I.T. needs?

Solve I.T. aims to be a single solution technology vendor for physician practices from Waterford to Shannon. With this in mind, Solve I.T. offers I.T. support to our EMR and billing software customers as a value-added service. Using Solve I.T. as your hardware vendor reduces the cost and inefficiencies associated with communication issues between disparate vendors. For example, it is sometimes difficult to determine if a problem is I.T. or software related. With Solve I.T., your practice makes a single phone call. If you have 2 or more vendors in the mix, confusion and finger-pointing can sometimes result - with the practice incurring the cost associated with the extra time spent to sort through the issue.

Partial List of I.T. Services

·         Network planning and configuration.

Your network is installed and maintained by seasoned and certified I.T. engineers with significant experience in medical office security requirements and workflow.

·         Hardware.

From printers, workstations, servers, tablet PCs, PDAs, monitors, and all associated hardware – Solve I.T. can help with selection, installation and on-going maintenance.

·         Software Support

Solve I.T. has a good working knowledge of all of the major practice management software packages and so we can help solve your daily problem without your having to ring multiple vendors to get things done.  Solve I.T. believes that you should be able to make one phone call and get the job done.