Most small enterprise owners will agree on the importance of telephony. Still the most common method used to interact with customers, suppliers and partners, an effective and reliable communications system can be pivotal for a business’ success.
Voice over Internet Protocol ,VoIP, is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line.
Cost benefits are one of the biggest draws for the transfer to VoIP.
For enterprises that already operate on a Network, the switch can be seamless and offers the following benefits
- Cost effective
- Multiple call handling
- Host of features such as webcam, file sharing and contact lists
- Reliable fax services
While VoIP has many benefits, there is also some negatives associated with the technology.
- Voice quality
- Bandwidth dependency
- Power dependency
- Emergency calls
These, however, can be negated by careful planning before you make the switch. Firstly, it is crucial to ensure that your network can handle the extra load of hosting VoIP. Secondly, it is essential to choose the right service provider that will provide the services to best suit your needs.
While making the switch is relatively straight forward, it is important to be aware of the planning and preparation required prior to installation.
If you are thinking of making the switch it is important to consider the following
- Preform a telecoms audit to ensure full optimization of VoIP services
- Check network capabilities and available bandwidth
- Check Server compatibility and performance
- Preform a stress test
- Ensure that each component within the VoIP system is interoperable
For more information about how VoIP can benefit your business, get in touch with expert consultants at Solveit.